Computer network technicians

National Occupation Code (NOC): 2281

Computer network technicians establish, operate, maintain and co-ordinate the use of local and wide area networks (LANs and WANs), mainframe networks, hardware, software and related computer equipment. They set up and maintain Internet and intranet Web sites and Web-server hardware and software, and monitor and optimize network connectivity and performance. They are employed in information technology units throughout the private and public sectors. Supervisors of computer network technicians are included in this unit group.

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Job Duties for Computer network technicians

  • Maintain, troubleshoot, repair and administer local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
  • Evaluate and install computer hardware, networking software, operating system software and software applications
  • Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
  • Provide problem-solving services to network users
  • Install, maintain, troubleshoot and upgrade Web-server hardware and software
  • Implement network traffic and security monitoring software, and optimize server performance
  • Perform routine network start up and close down and maintain control records
  • Perform data backups and disaster recovery operations
  • Conduct tests and perform security and quality controls
  • Control and monitor e-mail use, Web navigation, and installed software
  • Perform shell scripting or other basic scripting tasks
  • May supervise other workers in this group.

Working Conditions for Computer network technicians

Computer network technicians usually work 40 hours per week. If computer support is needed outside of office hours, such as when a large-scale maintenance project means that the system is down, they may work evenings, weekends or be on call. When problems come up, computer network technicians may need to work overtime. The internet has changed this career somewhat. While some computer network technicians work in offices, people in this career can also provide remote support from a home office. People who work for companies that provide services on contract may spend part of their day travelling to clients' offices. People in this job spend many hours sitting at a desk, working on a computer. This can cause eye, wrist, back or neck strain. It’s important to use a chair that allows good posture and to have a workstation setup that lowers joint pain caused by typing or using a mouse.

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