We Speak


We Speak – Achieving equity through interpretation

Language barriers have a major impact on both the quality and costs of support services. Research indicates that people who have limited English proficiency may be excluded from or experience delays or denials in receiving services.

In response to this, health, social service and government partners have come together to develop We Speak, a language access initiative giving providers the ability to gain access to scheduled or on demand professional interpreting services in-person, by phone or video.

As part of developing this initiative, partners formed a temporary task group focused on effectively addressing language barriers for clients.

Registered Partners:

Windsor-Essex

  • Canadian Mental Health Association – Windsor-Essex County
  • Community Support Centre of Essex County
  • Erie Shores HealthCare
  • Harrow Health Centre Family Health Team
  • Home and Community Care Support Services Erie St. Clair
  • Hotel Dieu Grace Healthcare
  • Lakeshore Community Nurse Practitioner-Led Clinic
  • Leamington and Area Family Health Team
  • South Essex Community Council
  • VON Immigrant Health Clinic
  • Windsor-Essex County Health Unit
  • Windsor-Essex Community Health Centre
  • Windsor Family Health Team
  • Windsor Regional Hospital

CHATHAM-KENT

  • Chatham-Kent Community Health Centres
  • Chatham-Kent Public Health
  • Thamesview Family Health Team
  • Chatham-Kent Health Alliance

SARNIA-LAMBTON

  • North Lambton Community Health Centre

LONDON-MIDDLESEX

  • Ronald McDonald House London

ELGIN-OXFORD

  • Southwestern Public Health

HURON PERTH

  • Huron Perth Public Health

 

Providers who register are part of a group purchase plan, allowing them to access services at a highly discounted rate based on the group’s usage. Registrants only pay for the services used.

To register for We Speak now, please call: 1-866-4-WE-SPEAK (1-866-493-7732).

Any additional questions can be directed to: oh-west_wespeak@ontariohealth.ca

 

Additional Resources

 

Testimonials:

During complex times We Speak has provided our service the ability to effectively communicate with clients where English was not their first language. In the past, language barriers created a large challenge during health assessments and hindered our ability to appropriately meet clients’ needs in a timely manner. The translators are professional, easy to understand, patient, and very supportive.

      • Stacey Shepley     Captain, Professional Standards,     Essex-Windsor EMS

I was just introduced to We Speak virtual translation application and was incredibly impressed! The translator was professional, their interpretation of health conditions was accurate and the tool was incredibly easy to use. As the Executive Director of a Family Health Team, I feel We Speak provides reassurance to clinicians that they are understanding of the patients’ health needs and providing them with comprehensive healthcare despite language barriers.

      •  Margo Reilly     Executive Director,     Harrow Health Centre

As a healthcare service, it is essential that individuals have information that is easy to understand and accessible. The ability to provide our services in the language most comfortable for our clients is critical to this goal. The We Speak video and on-demand interpretation options have allowed us to meet our clients needs when, and how they need them, especially during the COVID-19 pandemic. 

      •  Theresa Marentette    Chief Executive Officer, Chief Nursing Officer,    Windsor-Essex County Health Unit

 

WE SPEAK LAUNCH

 

Task group members included:


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