Other customer and information services representatives
National Occupation Code (NOC): 6552
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Alternate Job Titles
- Accounts Information Clerk
- Adjustment Clerk
- Automobile Dealerships Service Representative
- Bill Complaints Investigator
- Bus Information Clerk
- Bus Schedule Information Clerk
- Bus Service Information Clerk
- Business Office Service Representative - Telecommunications
- Call Centre Agent - Customer Service
- Client Service Clerk
- Compensation Agent
- Complaints Adjuster
- Complaints Clerk - Customer Service
- Complaints Clerk - Telephone System
- Complaints Specialist - Customer Service
- Contact Centre Agent - Customer Service
- Counter Enquiries Clerk
- Courtesy Desk Clerk
- Customer Information Service Clerk - Insurance
- Customer Information Service Representative - Retail
- Customer Relations Clerk
- Customer Satisfaction Representative
- Customer Service Adviser
- Customer Service Agent
- Customer Service Assistant
- Customer Service Clerk
- Customer Service Monitor - Telephone System
- Customer Service Operator - Telephone System
- Customer Service Representative - Call Centre
- Customer Service Representative - Insurance
- Department Store Information Clerk
- Enquiries Clerk
- Express And Freight Information Clerk
- Hospital Information Clerk
- Hotel Information Clerk - Contact Centre
- Inbound Customer Service Representative - Contact Centre
- Information Clerk - Customer Service
- Kiosk Information Clerk
- Lost Claims Clerk
- Lost Or Damaged Goods Claim Clerk
- Lost-and-found Clerk
- Lost-and-found Desk Clerk
- Maintenance Service Clerk
- Merchandise Exchange Clerk
- Order Clerk - Customer Services
- Order Desk Agent
- Outbound Customer Service Representative - Contact Centre
- Price Information Clerk
- Public Relations Clerk
- Road Transport Terminal Attendant
- Route Supply And Return Clerk
- Service Adviser
- Service Advisor - Auto Repair
- Service Consultant - Auto Repair
- Service Writer - Auto Repair
- Supply And Return Clerk
- Telephone Enquiries Clerk
- Tourist Booth Attendant
- Tourist Information Clerk
- Tourist Information Office Attendant
- Tourist Information Officer
- Accounts Information Clerk
- Bus Information Clerk
- Complaints Clerk - Customer Service
- Contact Centre Agent - Customer Service
- Courtesy Desk Clerk
- Customer Service Representative - Call Centre
- Enquiries Clerk
- Information Clerk - Customer Service
- Lost-and-found Clerk
- Order Desk Agent
- Public Relations Clerk
- Tourist Information Clerk
- Member Services Representative
- Bilingual Team Lead
- Guest Services Coordinator
- Customer Service
- Account Sales Representative
- Parts Advisor
- Service Parts Advisor
- Service Advisor
- Customer Support Representative
- Automotive Service Writer
Job Duties for Other customer and information services representatives
Customer service representatives in retail establishments
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment's goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications.
Contact centre agents
- Take customer orders for goods or services
- Promote goods or services
- Respond to enquiries and emergencies
- Investigate complaints and update accounts.
Customer service representatives in insurance, telecommunication, utility and similar occupations
- Explain the type and cost of services offered
- Order services
- Provide information about claims or accounts
- Update accounts, initiate billing and process claim payments, and receive payment for services.
Information services representatives
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Working Conditions for Other customer and information services representatives
Work is performed in an office environment, which may be fast-paced.
Required Skills for Other customer and information services representatives
Add these skills to your personal collection, and find matching opportunities.
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Active Listening
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Automotive Industry
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Billing
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Business Acumen
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Business Administration
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Conflict Resolution
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Customer Satisfaction
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Customer Service
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Customer Support
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Digital Marketing
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Dynamic Personality
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Empathy
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Employee Engagement
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Fluent English
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French Language
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Hardworking
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Interpersonal
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Interpersonal Skills
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Inventory Management
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Leadership Development
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Listening Skills
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Order Fulfillment
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Organization
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Organizational Skills
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Phone Interviews
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Prescription
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Problem Solving
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Product Testing
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Public Speaking Product Certification
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Relationship Building
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Sales
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Team Oriented
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Telephone Skills
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Upselling
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Virtual Training
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Work Independently
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Work Order