Other customer and information services representatives

National Occupation Code (NOC): 6552
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Alternate Job Titles

  • Accounts Information Clerk
  • Adjustment Clerk
  • Automobile Dealerships Service Representative
  • Bill Complaints Investigator
  • Bus Information Clerk
  • Bus Schedule Information Clerk
  • Bus Service Information Clerk
  • Business Office Service Representative - Telecommunications
  • Call Centre Agent - Customer Service
  • Client Service Clerk
  • Compensation Agent
  • Complaints Adjuster
  • Complaints Clerk - Customer Service
  • Complaints Clerk - Telephone System
  • Complaints Specialist - Customer Service
  • Contact Centre Agent - Customer Service
  • Counter Enquiries Clerk
  • Courtesy Desk Clerk
  • Customer Information Service Clerk - Insurance
  • Customer Information Service Representative - Retail
  • Customer Relations Clerk
  • Customer Satisfaction Representative
  • Customer Service Adviser
  • Customer Service Agent
  • Customer Service Assistant
  • Customer Service Clerk
  • Customer Service Monitor - Telephone System
  • Customer Service Operator - Telephone System
  • Customer Service Representative - Call Centre
  • Customer Service Representative - Insurance
  • Department Store Information Clerk
  • Enquiries Clerk
  • Express And Freight Information Clerk
  • Hospital Information Clerk
  • Hotel Information Clerk - Contact Centre
  • Inbound Customer Service Representative - Contact Centre
  • Information Clerk - Customer Service
  • Kiosk Information Clerk
  • Lost Claims Clerk
  • Lost Or Damaged Goods Claim Clerk
  • Lost-and-found Clerk
  • Lost-and-found Desk Clerk
  • Maintenance Service Clerk
  • Merchandise Exchange Clerk
  • Order Clerk - Customer Services
  • Order Desk Agent
  • Outbound Customer Service Representative - Contact Centre
  • Price Information Clerk
  • Public Relations Clerk
  • Road Transport Terminal Attendant
  • Route Supply And Return Clerk
  • Service Adviser
  • Service Advisor - Auto Repair
  • Service Consultant - Auto Repair
  • Service Writer - Auto Repair
  • Supply And Return Clerk
  • Telephone Enquiries Clerk
  • Tourist Booth Attendant
  • Tourist Information Clerk
  • Tourist Information Office Attendant
  • Tourist Information Officer
  • Accounts Information Clerk
  • Bus Information Clerk
  • Complaints Clerk - Customer Service
  • Contact Centre Agent - Customer Service
  • Courtesy Desk Clerk
  • Customer Service Representative - Call Centre
  • Enquiries Clerk
  • Information Clerk - Customer Service
  • Lost-and-found Clerk
  • Order Desk Agent
  • Public Relations Clerk
  • Tourist Information Clerk
  • Member Services Representative
  • Bilingual Team Lead
  • Guest Services Coordinator
  • Customer Service
  • Account Sales Representative
  • Parts Advisor
  • Service Parts Advisor
  • Service Advisor
  • Customer Support Representative
  • Automotive Service Writer

Job Duties for Other customer and information services representatives

Customer service representatives in retail establishments
  • Answer, in person or on the phone, enquiries from customers
  • Investigate complaints regarding the establishment's goods, services and policies
  • Arrange for refunds, exchange and credit for returned merchandise
  • Receive account payments
  • Receive credit and employment applications.
Contact centre agents
  • Take customer orders for goods or services
  • Promote goods or services
  • Respond to enquiries and emergencies
  • Investigate complaints and update accounts.
Customer service representatives in insurance, telecommunication, utility and similar occupations
  • Explain the type and cost of services offered
  • Order services
  • Provide information about claims or accounts
  • Update accounts, initiate billing and process claim payments, and receive payment for services.
Information services representatives
  • Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Working Conditions for Other customer and information services representatives

Work is performed in an office environment, which may be fast-paced.

Required Skills for Other customer and information services representatives

Add these skills to your personal collection, and find matching opportunities.

  • Active Listening
  • Automotive Industry
  • Billing
  • Business Acumen
  • Business Administration
  • Conflict Resolution
  • Customer Satisfaction
  • Customer Service
  • Customer Support
  • Digital Marketing
  • Dynamic Personality
  • Empathy
  • Employee Engagement
  • Fluent English
  • French Language
  • Hardworking
  • Interpersonal
  • Interpersonal Skills
  • Inventory Management
  • Leadership Development
  • Listening Skills
  • Order Fulfillment
  • Organization
  • Organizational Skills
  • Phone Interviews
  • Prescription
  • Problem Solving
  • Product Testing
  • Public Speaking Product Certification
  • Relationship Building
  • Sales
  • Team Oriented
  • Telephone Skills
  • Upselling
  • Virtual Training
  • Work Independently
  • Work Order

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