Other customer and information services representatives

National Occupation Code (NOC): 6552  ยท  Browse All Occupations

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This unit group includes customer and information services representatives who answer enquiries and provide information regarding an establishment’s goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.

Alternate Job Titles

  • Accounts Information Clerk
  • Adjustment Clerk
  • Automobile Dealerships Service Representative
  • Bill Complaints Investigator
  • Bus Information Clerk
  • Bus Schedule Information Clerk
  • Bus Service Information Clerk
  • Business Office Service Representative - Telecommunications
  • Call Centre Agent - Customer Service
  • Client Service Clerk
  • Compensation Agent
  • Complaints Adjuster
  • Complaints Clerk - Customer Service
  • Complaints Clerk - Telephone System
  • Complaints Specialist - Customer Service
  • Contact Centre Agent - Customer Service
  • Counter Enquiries Clerk
  • Courtesy Desk Clerk
  • Customer Information Service Clerk - Insurance
  • Customer Information Service Representative - Retail
  • Customer Relations Clerk
  • Customer Satisfaction Representative
  • Customer Service Adviser
  • Customer Service Agent
  • Customer Service Assistant
  • Customer Service Clerk
  • Customer Service Monitor - Telephone System
  • Customer Service Operator - Telephone System
  • Customer Service Representative - Call Centre
  • Customer Service Representative - Insurance
  • Department Store Information Clerk
  • Enquiries Clerk
  • Express And Freight Information Clerk
  • Hospital Information Clerk
  • Hotel Information Clerk - Contact Centre
  • Inbound Customer Service Representative - Contact Centre
  • Information Clerk - Customer Service
  • Kiosk Information Clerk
  • Lost Claims Clerk
  • Lost Or Damaged Goods Claim Clerk
  • Lost-and-found Clerk
  • Lost-and-found Desk Clerk
  • Maintenance Service Clerk
  • Merchandise Exchange Clerk
  • Order Clerk - Customer Services
  • Order Desk Agent
  • Outbound Customer Service Representative - Contact Centre
  • Price Information Clerk
  • Public Relations Clerk
  • Road Transport Terminal Attendant
  • Route Supply And Return Clerk
  • Service Adviser
  • Service Advisor - Auto Repair
  • Service Consultant - Auto Repair
  • Service Writer - Auto Repair
  • Supply And Return Clerk
  • Telephone Enquiries Clerk
  • Tourist Booth Attendant
  • Tourist Information Clerk
  • Tourist Information Office Attendant
  • Tourist Information Officer
  • Accounts Information Clerk
  • Bus Information Clerk
  • Complaints Clerk - Customer Service
  • Contact Centre Agent - Customer Service
  • Courtesy Desk Clerk
  • Customer Service Representative - Call Centre
  • Enquiries Clerk
  • Information Clerk - Customer Service
  • Lost-and-found Clerk
  • Order Desk Agent
  • Public Relations Clerk
  • Tourist Information Clerk
  • Member Services Representative
  • Bilingual Team Lead
  • Guest Services Coordinator
  • Customer Service
  • Account Sales Representative
  • Parts Advisor
  • Service Parts Advisor
  • Service Advisor
  • Customer Support Representative
  • Automotive Service Writer

Median Income by Education

The following table details the median income for various education levels for other customer and information services representatives.

Education Level Median Income
No certificate, diploma or degree $11,097
Secondary (high) school diploma or equivalency certificate $18,171
Apprenticeship or trades certificate or diploma $28,139
College, CEGEP or other non-university certificate or diploma $23,175
University certificate or diploma below bachelor level N/A
University certificate, diploma or degree at bachelor level or above $18,379
Total: Highest certificate, diploma or degree $21,269
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

Median Income by Sex

The following table details median income by sex for other customer and information services representatives.

Sex Median Income
Male $20,066
Female $18,779
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Extracted Salary Information (169 samples)

The following salary data has been extracted from job posts indexed on this website over the last year for other customer and information services representatives.

$23,400.00
Lowest Observed
$71,000.00
Highest Observed
$31,200.00
25th Percentile
$37,495.56
Average
$33,150.00
Median
$40,000.00
75th Percentile

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Regional Employment Participation by Age Group

This chart and accompanying table outlines regional employment participation by age group for other customer and information services representatives

Age Group Employed Individuals
15 to 24 years 740
25 to 34 years 695
35 to 44 years 405
45 to 54 years 445
55 to 64 years 270
65 to 74 years 30
75 years and over 0
Total 2,585
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Industry

This chart outlines regional employment participation by industry for other customer and information services representatives. Hover over a pie section to see the associated industry, or refer to the table below.

Industry Employed Individuals
Agriculture, forestry, fishing and hunting 0
Mining, quarrying, and oil and gas extraction 0
Utilities 55
Construction 15
Manufacturing 115
Wholesale trade 75
Retail trade 325
Transportation and warehousing 45
Information and cultural industries 155
Finance and insurance 285
Real estate and rental and leasing 10
Professional, scientific and technical services 25
Management of companies and enterprises 10
Administrative and support, waste management and remediation services 1,135
Educational services 40
Health care and social assistance 60
Arts, entertainment and recreation 50
Accommodation and food services 65
Other services 50
Public administration 70
Not Applicable 0
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Employment Type

This chart outlines regional employment participation by employment type for other customer and information services representatives. Hover over a pie section to see the associated employment type, or refer to the table below.

Employment Type Employed Individuals
Full Time 1,505
Part Time 1,050
Total 2,555
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Regional Employment Participation by Sex

This chart outlines regional employment participation by sex for other customer and information services representatives. Hover over a pie section to see the associated sex, or refer to the table below.

Sex Employed Individuals
Male 905
Female 1,645
Total 2,555
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Regional Employment Participation by Class of Worker

This chart outlines regional employment participation by class of worker for other customer and information services representatives. Hover over a pie section to see the associated class, or refer to the table below.

Class Employed Individuals
Employee 2,560
Self Employed 25
Total 2,585
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Labour Force Status

This chart outlines regional employment participation by labour force status for other customer and information services representatives. Hover over a pie section to see the associated labour status, or refer to the table below.

Labour Status Individuals
Employed 2,370
Unemployed 220
Total 2,585
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Education Level

This chart outlines regional employment participation by education level for other customer and information services representatives. Hover over a pie section to see the associated education level, or refer to the table below.

Education Level Individuals
No certificate, diploma or degree 75
Secondary (high) school diploma or equivalency certificate 1,000
Apprenticeship or trades certificate or diploma 95
College, CEGEP or other non-university certificate or diploma 825
University certificate or diploma below bachelor level 45
University certificate, diploma or degree at bachelor level or above 515
Total 2,555
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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