Other customer and information services representatives

National Occupation Code (NOC): 6552
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Alternate Job Titles

• Accounts Information Clerk
• Adjustment Clerk
• Automobile Dealerships Service Representative
• Bill Complaints Investigator
• Bus Information Clerk
• Bus Schedule Information Clerk
• Bus Service Information Clerk
• Business Office Service Representative - Telecommunications
• Call Centre Agent - Customer Service
• Client Service Clerk
• Compensation Agent
• Complaints Adjuster
• Complaints Clerk - Customer Service
• Complaints Clerk - Telephone System
• Complaints Specialist - Customer Service
• Contact Centre Agent - Customer Service
• Counter Enquiries Clerk
• Courtesy Desk Clerk
• Customer Information Service Clerk - Insurance
• Customer Information Service Representative - Retail
• Customer Relations Clerk
• Customer Satisfaction Representative
• Customer Service Adviser
• Customer Service Agent
• Customer Service Assistant
• Customer Service Clerk
• Customer Service Monitor - Telephone System
• Customer Service Operator - Telephone System
• Customer Service Representative - Call Centre
• Customer Service Representative - Insurance
• Department Store Information Clerk
• Enquiries Clerk
• Express And Freight Information Clerk
• Hospital Information Clerk
• Hotel Information Clerk - Contact Centre
• Inbound Customer Service Representative - Contact Centre
• Information Clerk - Customer Service
• Kiosk Information Clerk
• Lost Claims Clerk
• Lost Or Damaged Goods Claim Clerk
• Lost-and-found Clerk
• Lost-and-found Desk Clerk
• Maintenance Service Clerk
• Merchandise Exchange Clerk
• Order Clerk - Customer Services
• Order Desk Agent
• Outbound Customer Service Representative - Contact Centre
• Price Information Clerk
• Public Relations Clerk
• Road Transport Terminal Attendant
• Route Supply And Return Clerk
• Service Adviser
• Service Advisor - Auto Repair
• Service Consultant - Auto Repair
• Service Writer - Auto Repair
• Supply And Return Clerk
• Telephone Enquiries Clerk
• Tourist Booth Attendant
• Tourist Information Clerk
• Tourist Information Office Attendant
• Tourist Information Officer
• Accounts Information Clerk
• Bus Information Clerk
• Complaints Clerk - Customer Service
• Contact Centre Agent - Customer Service
• Courtesy Desk Clerk
• Customer Service Representative - Call Centre
• Enquiries Clerk
• Information Clerk - Customer Service
• Lost-and-found Clerk
• Order Desk Agent
• Public Relations Clerk
• Tourist Information Clerk
• Member Services Representative
• Bilingual Team Lead
• Guest Services Coordinator
• Customer Service
• Account Sales Representative
• Parts Advisor
• Service Parts Advisor
• Service Advisor
• Customer Support Representative
• Automotive Service Writer

Job Duties for Other customer and information services representatives

Customer service representatives in retail establishments

• Answer, in person or on the phone, enquiries from customers
• Investigate complaints regarding the establishment's goods, services and policies
• Arrange for refunds, exchange and credit for returned merchandise
• Receive account payments
• Receive credit and employment applications.

Contact centre agents

• Take customer orders for goods or services
• Promote goods or services
• Respond to enquiries and emergencies
• Investigate complaints and update accounts.

Customer service representatives in insurance, telecommunication, utility and similar occupations

• Explain the type and cost of services offered
• Order services
• Provide information about claims or accounts
• Update accounts, initiate billing and process claim payments, and receive payment for services.

Information services representatives

• Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Working Conditions for Other customer and information services representatives

Work is performed in an office environment, which may be fast-paced.

Required Skills for Other customer and information services representatives

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