Customer services representatives – financial institutions

National Occupation Code (NOC): 6551  ·  Browse All Occupations

Customer service representatives in this unit group process customers’ financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.

Alternate Job Titles

  • Accounts Information Service Clerk - Financial Institution
  • Bank Customer Service Officer
  • Bank Teller
  • Credit Union Teller
  • Current Account Representative - Financial Services
  • Customer Service Agent - Financial Institution
  • Customer Service Representative - Financial Services
  • Financial Customer Service Representative
  • Foreign Exchange Teller - Financial Services
  • Head Teller - Financial Services
  • Proof Teller - Bank
  • Savings Account Teller - Financial Services
  • Senior Teller - Financial Services
  • Teller - Financial Services
  • Teller Trainee
  • Trust Company Teller
  • Bank Teller
  • Credit Union Teller
  • Financial Customer Service Representative
  • Foreign Exchange Teller - Financial Services

Median Income by Education

The following table details the median income for various education levels for customer services representatives – financial institutions.

Education Level Median Income
No certificate, diploma or degree N/A
Secondary (high) school diploma or equivalency certificate $31,009
Apprenticeship or trades certificate or diploma N/A
College, CEGEP or other non-university certificate or diploma $28,610
University certificate or diploma below bachelor level N/A
University certificate, diploma or degree at bachelor level or above $23,608
Total: Highest certificate, diploma or degree $28,639
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

Median Income by Sex

The following table details median income by sex for customer services representatives – financial institutions.

Sex Median Income
Male $28,134
Female $25,111
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Extracted Salary Information (3 samples)

The following salary data has been extracted from job posts indexed on this website over the last year for customer services representatives – financial institutions.

$29,250.00
Lowest Observed
$29,250.00
Highest Observed
$29,250.00
25th Percentile
$29,250.00
Average
$29,250.00
Median
$29,250.00
75th Percentile

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Regional Employment Participation by Age Group

This chart and accompanying table outlines regional employment participation by age group for customer services representatives – financial institutions

Age Group Employed Individuals
15 to 24 years 95
25 to 34 years 175
35 to 44 years 155
45 to 54 years 175
55 to 64 years 130
65 to 74 years 15
75 years and over 0
Total 745
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Industry

This chart outlines regional employment participation by industry for customer services representatives – financial institutions. Hover over a pie section to see the associated industry, or refer to the table below.

Industry Employed Individuals
Agriculture, forestry, fishing and hunting 0
Mining, quarrying, and oil and gas extraction 0
Utilities 0
Construction 0
Manufacturing 0
Wholesale trade 0
Retail trade 0
Transportation and warehousing 0
Information and cultural industries 0
Finance and insurance 720
Real estate and rental and leasing 0
Professional, scientific and technical services 0
Management of companies and enterprises 0
Administrative and support, waste management and remediation services 10
Educational services 0
Health care and social assistance 0
Arts, entertainment and recreation 0
Accommodation and food services 0
Other services 0
Public administration 10
Not Applicable 0
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Employment Type

This chart outlines regional employment participation by employment type for customer services representatives – financial institutions. Hover over a pie section to see the associated employment type, or refer to the table below.

Employment Type Employed Individuals
Full Time 430
Part Time 340
Total 770
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Regional Employment Participation by Sex

This chart outlines regional employment participation by sex for customer services representatives – financial institutions. Hover over a pie section to see the associated sex, or refer to the table below.

Sex Employed Individuals
Male 90
Female 685
Total 770
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Regional Employment Participation by Class of Worker

This chart outlines regional employment participation by class of worker for customer services representatives – financial institutions. Hover over a pie section to see the associated class, or refer to the table below.

Class Employed Individuals
Employee 745
Self Employed 0
Total 745
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Labour Force Status

This chart outlines regional employment participation by labour force status for customer services representatives – financial institutions. Hover over a pie section to see the associated labour status, or refer to the table below.

Labour Status Individuals
Employed 710
Unemployed 40
Total 745
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Education Level

This chart outlines regional employment participation by education level for customer services representatives – financial institutions. Hover over a pie section to see the associated education level, or refer to the table below.

Education Level Individuals
No certificate, diploma or degree 10
Secondary (high) school diploma or equivalency certificate 260
Apprenticeship or trades certificate or diploma 20
College, CEGEP or other non-university certificate or diploma 260
University certificate or diploma below bachelor level 35
University certificate, diploma or degree at bachelor level or above 200
Total 770
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Career Paths

Occupations That Lead to This One

Interested in this occupation? The following occupations could give you the skills and experience you will need.

Customer services representatives – financial institutions

Occupations That Lead From This One

Are you already doing this job? The following occupations could be the next step in your career.

Customer services representatives – financial institutions

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8 Local Employers That Hire Customer services representatives – financial institutions

The following companies in this region have hired Customer services representatives – financial institutions in the past year:

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