Customer and information services supervisors

National Occupation Code (NOC): 6314  ยท  Browse All Occupations

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Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit groups: Customer Service Representatives – Financial Institutions (6551) and Other Customer and Information Services Representatives (6552). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

Alternate Job Titles

  • Accounts Supervisor - Financial Services
  • Call Centre Agent Supervisor
  • Call Centre Supervisor
  • Contact Centre Supervisor
  • Current Accounts Supervisor
  • Customer Accounts Supervisor
  • Customer Service Clerks Supervisor
  • Customer Service Representative Supervisor
  • Customer Service Representatives Supervisor - Financial Services
  • Information Clerks Supervisor
  • Safety Deposit Box Supervisor
  • Savings Accounts Supervisor
  • Savings And Credit Service Supervisor
  • Savings Supervisor
  • Tellers Supervisor
  • Call Centre Agent Supervisor
  • Contact Centre Supervisor
  • Current Accounts Supervisor
  • Customer Service Representatives Supervisor - Financial Services
  • Information Clerks Supervisor

Median Income by Education

The following table details the median income for various education levels for customer and information services supervisors.

Education Level Median Income
No certificate, diploma or degree N/A
Secondary (high) school diploma or equivalency certificate N/A
Apprenticeship or trades certificate or diploma N/A
College, CEGEP or other non-university certificate or diploma N/A
University certificate or diploma below bachelor level N/A
University certificate, diploma or degree at bachelor level or above N/A
Total: Highest certificate, diploma or degree $35,190
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

Median Income by Sex

The following table details median income by sex for customer and information services supervisors.

Sex Median Income
Male $35,125
Female $33,115
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Regional Employment Participation by Age Group

This chart and accompanying table outlines regional employment participation by age group for customer and information services supervisors

Age Group Employed Individuals
15 to 24 years 10
25 to 34 years 40
35 to 44 years 35
45 to 54 years 25
55 to 64 years 10
65 to 74 years 0
75 years and over 0
Total 125
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Employment Type

This chart outlines regional employment participation by employment type for customer and information services supervisors. Hover over a pie section to see the associated employment type, or refer to the table below.

Employment Type Employed Individuals
Full Time 25
Part Time 105
Total 130
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Regional Employment Participation by Sex

This chart outlines regional employment participation by sex for customer and information services supervisors. Hover over a pie section to see the associated sex, or refer to the table below.

Sex Employed Individuals
Male 50
Female 80
Total 130
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Regional Employment Participation by Class of Worker

This chart outlines regional employment participation by class of worker for customer and information services supervisors. Hover over a pie section to see the associated class, or refer to the table below.

Class Employed Individuals
Employee 125
Self Employed 0
Total 125
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Labour Force Status

This chart outlines regional employment participation by labour force status for customer and information services supervisors. Hover over a pie section to see the associated labour status, or refer to the table below.

Labour Status Individuals
Employed 125
Unemployed 0
Total 125
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Education Level

This chart outlines regional employment participation by education level for customer and information services supervisors. Hover over a pie section to see the associated education level, or refer to the table below.

Education Level Individuals
No certificate, diploma or degree 0
Secondary (high) school diploma or equivalency certificate 40
Apprenticeship or trades certificate or diploma 0
College, CEGEP or other non-university certificate or diploma 40
University certificate or diploma below bachelor level 10
University certificate, diploma or degree at bachelor level or above 40
Total 130
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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