At the June 12th meeting was held at Catholic Central High School, with coordination support from Steering Committee Member Rama Musharbash-Kovacsi.

This meeting was an important step in discussing 4 key items.

Centralized vs. Standardized Assessment

As a group, there was discussion centred around the idea of centralized and standardized assessments. For many organizations outside of the settlement sector, having one organization that they could point to in the settlement sector would be an improvement and simplification of current referral processes.

It is important to note that while this feedback was exceptionally useful to capture from staff, and supported some organizations in referring more clients to be assessed as part of this pilot, we did not approach community partners with the expectation that WE Value be the sole point of entry into the settlement system.

Other feedback included highlighting the specific need to get in touch with local school boards, as some have received dozens of new students with families unsure of what their connection to support services may look like. Schools are one example of a best location to reach newcomers, especially when only 36% access services in the first year and others choose to stay under the radar. Other examples of primary and necessary touch points included the offices of Doctors, Service Ontario and Service).

System Service Navigators

It was a recommendation from the Steering Committee, that we work towards referring to assessors as service navigators, with the goal being to promote the fact that WE Value works to connect newcomers to broader system to through key referrals.

They also recommended that, as we met with community partners, to be conscious of the following:

  • Have the appropriate clients been sent to them up until this point? If yes, who is that client? If not, what could be done better?
  • Do they have the capacity to receive referrals/more clients?
  • Do they have cultural sensitivity training?
  • How can WE Value support tailored referrals based on eligibility?

Client Engagement

The Steering Committee was the first group to see the draft client cards developed by sagecomm. Feedback, at first, was to further simplify the language and ensure that a group of newcomers were able to validate them as well, along with any translations that may be done.

Partner Engagement

To ensure that participating organizations had the appropriate information to share with their staff with regards to the work, we developed a partner card in English and in French. Steering Committee members provided feedback on the language and content of these cards before giving their approval to go to print.

By working with these partners, we were able to adjust the language and content so that partners got an early understanding of what the benefits of participation would be (i.e. data, targeted client referrals, etc).