Workforce WindsorEssex worked with front-line settlement staff at the YMCA of Southwestern Ontario to determine which organizations would be engaged as first and second points of contact for client referrals through WE Value.

While we had received a list of most-referred organizations, the experience and knowledge of front-line staff provided the necessary context to support partner engagement. Their stories of engaging clients and the contexts in which they choose specific organizations supported Workforce WindsorEssex in engagement of management teams across the Social Determinants of Health.

When sitting down with staff, we were looking to first identify those system service navigators – those organizations that often serve as a first point of contact in a specific sector – be it in health and mental health, education, language instruction, community services or employment.