On June 3rd, 2019, we met to develop the Driving Statements from all possible assessment responses.

As the assessment responses would be reflected back to clients in their settlement plans, and as they inform their actions and referrals, it was extremely important for us to ensure that these answers were converted to reflect the client voice.

Seeing these “I” statements, in the first person, allows for an additional point of ownership and confirmation of responses provided. It allows the client to feel confidently reflected in their documents, emphasizing their strengths, capacities and ability to take on next steps.


  • Assessment Question: Have you had your English language skills assessed?
    • Assessment Response: Yes
      • Driving Statement: I have not had my English language skills assessed.
        • Settlement Action: Have my English language skills assessed.
          • Referral: Language Assessment and Resource Centre