Service Experts LLC.
Full Time
Permanent
Windsor, ON
February 15, 2020
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Additional Details

At Service Experts Heating & Air Conditioning, we believe in doing what's right for our customers and our employees. We offer the stability of working for a national industry leader but we also treat our people like family. Our team is made up of the very best, and we provide ongoing training, support, and opportunities for unlimited professional growth. What we can offer: Competitive salary and vacation time Benefits after 3 months of employment which includes medical, dental, short-term and long-term disability, vision care, and life insurance Company RRSP match available after 6 months of employment Employee Assistance Program Employee Referral Bonus Extensive training and long-term career opportunities Personal Protection Equipment provided, including safety boots Holiday and vacation pay Relocation expenses for the right candidate This position provides general administrative support following standardized processes and procedures. Work is performed under general supervision with latitude for limited decision making. Responsibilities: Train, oversee, and monitor the quality of work performed by the administrative support staff and conduct performance management as required. Recruitment, onboarding, orientation, and training of new employees. Ensure that the daily workload is flowing efficiently through the office and that services are maintained. This involves reassigning excess work, arranging spot replacements of critical service area for break periods. A/P, A/R, and job costing duties. Responsible for purchasing and/or maintaining office supplies and establishing and implementing administrative policies, systems, procedures, etc. Plan and coordinate office and related services such as administrative support, document processing, and records management. Maintain standard office reporting procedures. Maintain a high level of office security designed to protect company files, techniques, copyrights, pricing data, financial statements/information, equipment, marketing techniques, reports, etc. Ensure that the telephone is answered in the appropriate manner in accordance to policy. Ensure that all sales leads are being routed to the Salespeople in accordance to company policy. Monitor information flow (mail, messages, etc.) in the office to ensure the timely handling of information. Ensure that all warranty invoices and other paperwork is turned over to the proper suppliers in a timely manner. Responsible for the maintenance of employee and customer files. Evaluate and revise office procedures and devise alternative methods of improving workflow. Schedule and coordinate all related projects and handle special assignments from management. Abide by all company procedures, policies and systems. Represent our company professionally, honestly, and ethically in all business matters. Qualifications: Minimum three to five years of previous office management experience is required. Completion of a high school diploma is required; post-secondary education preferred. Must have experience with job costing and profit margins. Must have strong interpersonal and leadership skills. Exceptional written, verbal, and organizational skills are required. Must be flexible to conduct any office position to cover vacations and absences. Strong experience with current office software such as Word, PowerPoint, Outlook, and Excel. Must have the ability to work independently and use judgment applicable in any given situation. Able to handle complex customer questions, escalations, concerns, and complaints. All employees must be able to pass our background check criteria. Join the team of Experts and realize your full potential.Service Experts is an Equal Opportunity Employer. Service Experts is committed to an inclusive, barrier-free recruitment process. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout the recruitment process. If you require an accommodation, please contact the Human Resources Department and we will work with you to meet your needs.

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